Job Purpose:
- Manage direct reporting of Team Leads or Assistant Managers of Peer Review Teams.
- Create, manage, coordinate and take overall responsibility for all Peer Review Teams.
- Monitor clients’ overall expectations are met efficiently and escalate any concerns timely with the reporting manager.
- Maintain healthy professional relationships with all business partners, existing and potential clients.
- Support management as needed and defined and contribute effectively to achieve organization success.
- Suggest, plan, execute, implement, and assess projects aimed at building efficiencies in terms of quality and productivity.
- Take up additional assignments from reporting manager and projects for self and process development.
- Engage in other initiatives and activities to achieve organization and department goals, as needed.
Key Responsibilities:
- Manage Peer Review Teams, as assigned by the reporting manager.
- Monitor the expected deliverables from Team Leads or Assistant Managers of Peer Review Teams.
- Ensure that the journal transitions happen as per schedule and Peer Review Teams are optimally utilized.
- Work on quality control mechanisms to control errors (timeliness, process adherence and client relationship), meeting expectations of all internal and external stakeholders.
- Respond to all email inquiries/requests from clients, authors, reviewers, editors, or internal staff within 24 hours of receipt (excluding any weekend and holiday).
- Streamline processes for journals peer review and adopt best practices.
- Pro-actively and clearly communicate with the reporting manager if there are any challenges with managing Peer Review Teams, processing client requests etc.
- Maintain Capacity Vs. Workload Projections, Training Needs and Skill Matrix for Peer Review Teams, and share periodic updates with the reporting manager.
- Flag any hiring needs at least 3 months in advance to the reporting manager.
- Build an effective tracking mechanism for Peer Review Teams’ KPIs, monitor them regularly, and share periodic reports with the reporting manager and clients, as needed.
- Ensure clear communication with all internal and external stakeholders with regards to any new journal transitions, updates in journal workflows, progress made to enhance the process etc.
- Immediately discuss with the reporting manager any communication that is tense and volatile in nature, or any positive words and praise received from clients, authors, reviewers, or editors.
- Assist reporting manager with any projects, additional assignments, or initiatives, as needed.
- Keep all direct reports motivated and equipped to take ownership of the assigned workload and responsibilities.
- Suggest and implement newer technologies, automations, and build efficiencies in the process, where appropriate.
Qualification, Experience and Required Skills:
- Master’s degree in any discipline; preferably English/Journalism/Mass Communication/Life Sciences.
- Overall, 6 years of experience in scholarly publishing industry.
- Minimum 2 years of relevant experience.
- Thorough understanding of peer review admin full journal management workflow and reviewer research.
- Hands on experience of using peer review management sites like ScholarOne, Aries Editorial Manager, etc. and reviewer research tools and platforms like Google Scholar, Publons, JANE, Web of Science etc.
- Experience of applying best practices, streamlining processes, and developing enhanced services and solutions.
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Skills required:
- People and Project Management Skills
- Diligence
- Effective Collaboration
- Critical Thinking
- Problem Solving and Decision-Making Skills
- Time Management Skills
- Organizational and Research Skills
- Reporting Skills
- Presentation Skills
Application Process:
Submit your resume and cover letter to careers@novatechset.com. We will review applications on a rolling basis and contact shortlisted candidates for interviews.